Below are most common questions regarding returns. Of course if you do not find your question answered here, please contact us and we will gladly help you.

What is your return policy?

How do I return or exchange a purchase?

When will you process my return?

What is your return policy?

If you are not satisfied with your Orthaheel purchase or if it isn't what you are looking for, you can return merchandise you purchased through our website within 30 days of the original purchase date.

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How do I return or exchange a purchase?

If you are not satisfied with your Orthaheel purchase or it isn't what you are looking for, you can return the merchandise if:

To return merchandise, please follow these simple steps:

Orthaheel is not responsible for packages lost in transit.

Please note:

• Shipping and handling charges are not refundable.
• Once we receive your return, please allow up to 15 business days for your credit to be processed.

For exchanges, we recommend placing a new order to expedite your purchase. We will process your return as above.

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When will you process my return?

Returns are typically processed within 15 business days of our warehouse receiving the physical merchandise.

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